Q: Can I cancel my order in case I change my mind after ordering?
A: Yes, you can choose to cancel all Non-Ready to Ship products, only if done within 24 hours of placing it. We will initiate 90% refund of your money and a confirmation of the same will be sent to you via e-mail, though we would have loved to have added a new Attire statement to your wardrobe. Please be apprised that Ready to Ship orders are not eligible for cancellations as they are dispatched within48 hours of the receipt of order.
Q: Why a "24 Hour" deadline?
A: As soon as your order is confirmed, action is initiated at our end. The process of picking, packaging, customizing and logistics start, and the ordered product in most cases has already passed through a couple of phases. In case a garment has to be readied, or customized, the process is already underway.
Q: And what if I cancel after 24 hours of ordering?
A:1) Well, we have a provision for that too but do remember - orders cancelled post 24 hours of confirmation are dealt with on a case-to-case basis by our Customer Care team depending on the degree of process completion.
2) We provide the refund for all such orders in the form of a Store Credit only. This Store Credit is redeemable on our Website within a stipulated period from time of issuance.
3) Please be apprised that it takes a maximum of 2 business days, post the receipt of your cancellation request, for us to cancel your order, and send you a notification via e-mail.
Q: Could there be a delay at Hukum Sa Online because of "unforeseen circumstances"?
We try our best to assure that your ordered products are shipped out to you in the promised time, but at times there are chances of delay in processing due to unavailability of stock, or other unavoidable circumstances. In such a situation, we will send you a formal communication requesting you to :
A: Accept a Store Credit of equivalent value which you may use to purchase an alternate Product Statement.
Q: I received the order. But there's an issue. Can I return my ordered items?
A: Yes you can. We take stringent measures to deliver Fashion Delight to our customers globally, in the best possible condition but there's always a possibility that
a. Item(s) may get damaged during transit; or
b. There may be a manufacturing defect which didn't get noticed during packing; or
c. A wrong item is shipped out to you by mistake.
d. In case of any return/exchange/alteration request for orders, a restocking or return-handling-fee of USD 50 or up to 20% of the product-selling value will be applicable on return requests, depending on the user's frequency of returns on Hukum Sa.
Q: How soon should I get back to you?
A: Please reach out to us within 48 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with manufacturing defect, or any other issues.
Q: In what scenarios would you not accept any returns?
A: Kindly be informed that any product purchased from our ‘Sale’ Section will not be returned under the Returns Policy they are not non-exchangeable. except if it's a wrong item has been shipped out to you by mistake or a product is non-returnable on liking basis, or in case of any sizing or color issue. Product's original tags, if attached, must be intact for a successful return. If the original tags are missing, Hukum Sa may decline the return request and send the product back to the customer at your cost. Any product sought to be returned or exchanged should be unworn, unused, or unwashed. Products that are found to be worn, used, damaged, or soiled will not be accepted for return or exchange. Products customized to your requirements are not liable for refunds.
We do not accept any returns if the product is dispatched to us after 5 days of receiving the shipment, so please make sure you report the matter to us, and dispatch the product at the earliest once we accept the return request. Kindly do not dispatch the products before receiving a "Return Accepted" Confirmation email from us; we will not be able to entertain such requests.
Notwithstanding anything contained in this policy, Hukum Sa reserves the right to reject any request for the return and/or exchange of any products without giving any reasons for the same. In such cases, products will be sent back to the customer at the original shipping address.
Q: What are the steps of returning any item ordered from Hukum Sa Online?
A: #1 - Informing Hukum Sa Online
In case you have any complaints regarding the product you have received, please ensure that you report it to us within 48 hours of receiving the product.
#2 - Confirmation email from Hukum sa Online
You will receive an acknowledgement e-mail from us on confirming a Return Authorizations, within 2-3 business days. Please do not ship items before you receive this email from us? We will be unable to process any "Items Returned" without the Return authorizations Reference.
Please note: In case needed, we'd request you for a digital picture of the item for our internal review to be able to process your request.
#3 - Shipping Back the Items
When Shipping back the items:
1. As would be advised in our return authorization e-mail, Please return the packet only through Registered Postal Service Like Fedex, Aramex Only (with tracking facility and without insurance).
2. All items must be returned in their original condition, with price tags intact, original accessories and in the original packaging as delivered to you.
3. Please do not forget to mark the packaging as "Defective Items for Returns" and "not for sale".
#4 - Item Receipt and Inspection at Hukum Sa Warehouse
As a policy, our team shall examine the products on return and identify the defects/variation as indicated by you.
#5 - Proposed solutions post receipt of returned items
Post inspection of returned item(s), our Customer Care team will propose remedial solutions to you on a case to case basis:
a. Choosing an alternate Product as a replacement of equal value
b. A Store Credit to be used later for shopping on Hukum Sa
c. A Refund as decided on a case to case basis
Q: What will be my options if there was an error by Hukum Sa?
A: We will duly acknowledge the issue and you would always be welcome to decide from proceeding with:
1. An Item Replacement
2. Issuance of a Store Credit
3. A Refund of order value
Q: But I had to pay the courier service for shipping the item back!
A: If we end up making an error in spite of best efforts, the extra shipping cost incurred during the return of the product will be refunded. In any other case, the Shipping Charges and other expenses including custom duty if any would be borne by you.
Q: That’s great. But are there any reasons you might not provide me with all 3 options or no option?
A: Hukum sa Customer Care representative will reach out to you with limited alternatives for below cases:
1. If you do choose to return the product for any reason apart from an inadvertent mistake from our side.
The refund will be processed in the form of a Store Credit redeemable during your next purchase with Hukum Sa. In case you had opted for Free Stitching or Free Shipping scheme while ordering the item under question, the Cost of Shipping and Stitching will be deducted from the refund amount.
2. If there was a Delay due to God’s or the Government’s Intervention
There are times when the delivery of the goods is delayed due to unforeseen circumstances such as natural calamity, public holiday, etc. In such a case Hukum sa shall not refund, return or exchange any order on request.
3. In case you realize that you might have made an error while ordering or providing measurements, we would ask you to bear the additional charges of shipping and stitching, and in very rare cases cost of replacement of fabric, if any.
Q: How long does it usually take for Returned Items to reach back to the Hukum sa Warehouse?
A: International shipments usually take between 6 to 8 weeks in transit if done through postal service. Any shipment returned within India takes 3-4 days to reach if sent through DTDC. Exact time taken for transit would depend on the nature of the product and your location.
Q: And how long will the refund process take?
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A: Payments and Transfers are dependent on Banks and Local Laws.
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This could vary from 10 to 25 days after initiation. |
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Q: Are there any reasons there could be a delay at the Bank/Credit Card companies end?
A: 1) For transactions made using Debit/Credit cards, the time taken for refunds depends solely on the service provider.
2) For customers transacting via Nationalized Banks, please expect a bit of delay in processing since they tend to have longer lead times.
3) Please be apprised that Banks send an SMS to customers for credit amount of more than INR 5000 only. In case your refund is less than INR 5000 kindly check your bank or credit card account confirmation receipt of funds.
4) In case you used a Coupon Code or a Store Credit to place your order, the refund will be made in the same form. No cash refunds can be made in such a case as per governing laws.
Q: What about charges levied by Banks, Credit Cards companies and Local Taxes?
A: Credit Card Fees:
Please note that Credit Card refunds involve an admin/credit card commission of 10% of the final order value (5% while accepting and 5% while refunding). This cost will be deducted from the value of the refund.
An alternate solution is an Hukum Sa Store Credit, which nullifies the Credit Card Commission charge and therefore makes it possible for us to issue a Store Credit equivalent to the final accepted value of creditable funds.
Bank Transfers and others:
For orders placed using Bank Transfers, Western Union/Money Gram and Ria transfer refunds would be issued only as Store Credits.
International Transaction Fees:
Cross Border or, International Transaction Fees, or any Money Conversion Rate if any charged by the respective bank from your credit or debit card will not be refunded. Please note these are hidden charges levied by your bank on you, and not by us. Customers must contact their bank for additional information on these charges.
Local Taxes:
The VAT / Custom Duty / Local Taxes / Import Duties are borne directly by the customer as per local laws, to be paid at the time of delivery as advised by the respective courier partner. We will not refund any such charges, if applicable during order delivery or product return.
