This Shipping Policy ("Policy") outlines the terms and conditions of shipping & delivery for hukumsaonline.com ("Website," "we," "us," or "our").
By placing an order through our Website, you acknowledge and agree to the terms set forth in this Policy.
General
Stock Availability: We strive to maintain accurate stock counts on our Website. However, there
may be instances of stock discrepancies where we cannot fulfill all the items in your order at the
time of purchase. In such cases, we will fulfill the available products and contact you to discuss
whether you prefer to wait for restocking or if you would like a refund.
Shipping Costs
Shipping costs are calculated during the checkout process based on the weight, dimensions, and
destination of the items in your order. The payment for shipping will be collected at the time of
purchase, and this cost will be the final amount charged to the customer for shipping.
Returns
1. Returns Due to Change of Mind (Will Not Accept Returns): We do not accept returns due to a
change of mind since most of the items we sell are customized to the customer's size and need.
2. Returns Due to Change of Mind (Will Happily Accept Returns): We will happily accept returns
due to a change of mind if the purchased item(s) were not customized or altered and a return
request is received within 2 days of item receipt. The item(s) must be returned to us in the original
packaging, unused, and in a resellable condition. The customer is responsible for the return
shipping costs, even if a return label was provided by us. Once we receive and accept the returns,
we will process a refund in the form of store credit for a future purchase. We will notify you via
email once the refund has been completed. Please note that store credit will be provided only for
the value of the goods returned and not for any shipping costs paid.
3. Damaged Items In-delivery: If an item is damaged during delivery, we will happily accept returns
and cover the return shipping charges. A request to return the damaged item(s) must be received
within 2 days of item receipt. Please contact us as soon as possible, and our HukumsaOnline team
member will assist you with the next steps.
Delivery Terms
1. Delivery Time Domestically: In general, domestic shipments are expected to be in delivery for 2 - 7
business days.
2. Delivery Time Internationally: International orders are generally in delivery for 4 - 22 business
days. The actual delivery time may vary significantly depending on the local courier responsible for
delivering the order to your door-step.
3. Dispatch Time: Orders are usually dispatched within 1 - 2 business days of payment. Our tailors
operate from Monday to Friday during standard business hours, except on national holidays when
the store might be closed. In such instances, we take steps to minimize shipment delays.
4. Change of Delivery Address: For change of delivery address requests, we can accommodate the
change as long as it is requested before the order has been dispatched.
5. P.O. Box Shipping: We ship to P.O. Box addresses using postal services only. Courier services
are not available for these locations.
6. Military Address Shipping: We can ship to military addresses using USPS. Courier services
cannot be used for this service.
7. Items Out of Stock: If an item is out of stock, we will wait for the item to become available
before dispatching your order. Existing items in the order will be reserved while we await the
arrival of the out-of-stock item.
8. Delivery Time Exceeded: If the delivery time has exceeded the estimated timeframe, please
contact us so that we can conduct an investigation and provide you with further assistance.
9. Tracking Notifications: Upon dispatch, customers will receive a tracking link to monitor the
progress of their shipment based on the latest updates provided by the shipping provider.
10. Parcels Damaged in Delivery: If you find that a parcel is damaged during delivery, please try to
reject the parcel from the courier if possible. Immediately get in touch with our customer service for
further assistance. If the parcel has been delivered in your absence, please contact customer service
for the next steps.
Duties & Taxes
1. Sales Tax: Applicable sales tax is already applied to your order when placing an order on our
Website, www.hukumsaonline.com
2. Import Duties & Taxes: For international shipments, import duties and taxes may be applicable
upon arrival in the destination country. These costs vary by country, and we encourage you to be
aware of the potential charges before placing an order with us. If you refuse to pay the duties and
taxes upon arrival, the goods will be returned to HukumSaOnline at your expense, and you will
receive a refund for the value of the goods paid, minus the cost of the return shipping. The initial
shipping cost will not be refunded.
Cancellations
If you decide to cancel your order before receiving it, we can accept cancellations at any time
before the item(s) in the order have been altered or the order has been dispatched. If an order has
already been dispatched, please refer to our refund policy.
Insurance
Parcels are insured for loss and damage up to the value stated by the courier.
Process for Parcel Damaged in-delivery :
We will initiate a refund or replacement as soon as the courier completes their investigation into
the claim of damage.
Customer Service
If you have any questions or concerns regarding this Shipping Policy, please contact our customer
service team through the contact information provided below:
Registered Address
Jai HukumSaDigadi Circle,1,Shree yade nagar Road,Banar Road, Jodhpur, RJ, 342027(+91) 999-855-6986
Please note that this Shipping Policy applies solely to the shipping and delivery of products
ordered through our Website and does not govern the practices of third-party companies or
individuals not employed or managed by us.
